Hosted Dialer
The words hosted dialer may be new to many of us but most people have, in one way or another used the service before. One of the more significant dialer service is those from the banking system. Most people must have experienced in calling the bank to perform certain transactions and through this other end; we will hear a recorded voice answering our call. In response to the recorded voice, we press some numbers on the phone set to navigate through a few menus of selection until we get to our intended choice.
This is the system we are referring to, the hosted dialer. It is a service provided by a specialized company, usually dealing with its’ customers of multi-nationals, big corporate and not to mention the smaller company too. The eras of a human operator are no longer a viable solution to these companies simply because of the large base of customers. In this way, there is flexibility in scheduling operator to come and go from the operator pool without the risk of abandoning calls. It will reduce the overhead cost due to less manning and results in a more efficient operator service.
